![]() If the files you are trying to send are 0 bytes and don't have the word "_optimized" in the file name then it sounds like you are trying to send some temp files left over from the compression process, rather than the actual photos themselves.Īlso, if the files you are trying to send are extremely small and excessively pixellated then it sounds like you may be trying to send the thumbnail previews instead of the photos themselves. jpg? Has the filename had "_optimized" added to it? What you ran the compression, did you keep them as JPG or did you change the file format to HEIC? HEIC is more efficient, but not currently well supported outside of the Apple/iOS space.ĭid you keep the default option to keep the originals, or elect to delete the originals?įor the photos that you say are reported as "invalid photo format" by WhatsApp, etc - are you able to open them in Google Photos or your device's default "gallery" app? If not, you should also be able to locate them using your device's file manager. When you check the image properties, what does it show the file size, photo resolution and file type as - eg: are the file names still. What phone model are you using, and what version of Android? Now, what can Speccy do It basically provides in-depth information about a PC’s hardware, all from within an intuitive interface. Were you using Google Photos to back up your photos? Providing us with these details helps us identify you, making it easier to get back to you as quickly as possible.ĭid you respond to this identifying yourself as a paying customer of CCleaner Android? Or did you leave yourself as anonymous? For customers of CCleaner for Android, this would be your GPA order number from your purchase via the Google Play app store. If you are a paid CCleaner subscriber, all you need to do is reply to this email with your Cleverbridge order reference number. It's a benefit that's not available to the free users of our products. ![]() ![]() If you have an active paid CCleaner subscription, priority support means that we make every effort to prioritize your email requests and queries. While we did have higher customer support volume than usual last week due to a sales promotion that was running, I checked and there are no unanswered priority customer support tickets that old. When you contacted customer support you would have received a receipt that would have mentioned that: ![]() Neither any response from Customer Support via email I sent on the same day (9 days ago!) ![]()
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